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Terms & Conditions

Shipping Policy:

 

Thank you for visiting and shopping at Yadain Cultural Solutions. Following are the terms and conditions that constitute our Shipping Policy, International Shipping Policy, Shipment processing time and terms.

 

All orders are processed within 3-10 business days unless large volume orders due to online sales or discounts. Please allow an additional 3-7 business days for delivery. Orders are not processed, shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

In the rare event that an item you order is out of stock at the time of shipment, we will reach out to you within 48 hours to discuss a suitable replacement. You may choose to accept a comparable item, receive a full refund for the out-of-stock item, or apply the value towards a different purchase. If we do not receive a response within 48 hours, we will automatically substitute a comparable item for you.

 

Shipping rates & delivery estimates:

 

Shipping charges for your order will be calculated and displayed at checkout.

 

**Free Shipping** is not available during any online sale or promotion. If you choose to checkout without using the promo code, The "Free Shipping" Promotion will still not be redeemable. 

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States,

Delivery delays can occasionally occur Please contact us for overnight shipping request.

 

Shipment to Posted Address:

 

Yadain Cultural Solutions is not responsible or liable for any packages returned or not received due to invalid, incorrect or misspelled addresses. In addition, we do not ship to PO boxes. Please be sure to include only a valid U.S address when filling out the shipping form.

We are not liable for return packages that were accidentally shipped out to PO boxes. If this happens, the customer is responsible to pay for additional shipment cost to the correct address.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-72 hours depending on when the courier scans the shipment for final destination. Once your shipment confirmation has been sent there will be No Refund or Cancellations unless the unopened, non tampered package is returned to the Yadain Cultural Solutions Headquarters at 100 W. Chelten ave. Phila, Pa. 19144. There will be an additional 25% restocking fee once order is received and confirmed that the returned package has all items, with its original seal. At that time, a refund will be issued immediately minus the restocking fee and original shipping cost.

 

Damages:

 

Yadain Cultural Solutions is not liable for any products lost or stolen after delivery confirmation. 

To initiate a claim or report an issue with your order, please contact us within seven (7) days of the delivery date. Claims or issues raised after the seven (7) day period will not be processed.

 

International Shipping Policy:

 

We currently do international shipping to the U.K. only. These shipments are subject to different shipping rates.

Discount/Promotion Terms:

Any promotion that includes free products in exchange for a purchase on the site, are strictly subjected to the terms given in the email campaign sent to members ONLY. Yadain Cultural Solutions are not liable for misunderstandings regarding these terms if terms are not listed on the site. Free products during promotion are selected at the discretion of Yadain Cultural Solutions LLC ONLY.

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